1. Introduction

Çrimson Reverie is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you use our website or purchase our products. By visiting our website or purchasing from us, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment details when you make a purchase.

• Non-personal Identification Information: Browser type, IP address, the pages you visit on our website, and other related information to improve user experience.

3. How We Use Your Information

The information we collect may be used in the following ways:

• To process and complete your orders.

• To send updates related to your order, including shipping confirmations.

• To respond to customer inquiries and support needs.

• To improve our website and customer service based on your feedback.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share your information with trusted third parties to:

• Complete your order (e.g., shipping providers, payment processors).

• Comply with legal obligations if required by law.

5. Data Security

We adopt appropriate data collection, storage, and processing practices to protect your personal information against unauthorized access, alteration, or disclosure.

6. Cookies

Our website may use “cookies” to enhance the user experience. Cookies are small files stored on your device that allow us to improve functionality and analyze website traffic.

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content or privacy practices of these websites.

8. Your Rights

You have the right to access, update, or delete your personal information. Please contact us at [Contact Information] if you wish to exercise any of these rights.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date.

## Return and Exchange Policy

1. No Free Returns

Please note that we do not offer free returns unless the product arrives damaged or defective. All sales are final unless otherwise stated.

2. Return Eligibility

To be eligible for a return due to damage or defect:

• You must notify us within 2 days of receiving the product.

• The item must be unused, in its original packaging, and accompanied by proof of purchase.

3. Shipping Costs for Returns

Customers are responsible for all return shipping costs unless the item received is damaged or defective.

4. How to Process a Return

If your item is damaged or defective, please contact our customer service at team@crimson-reverie.com within 2 days of delivery with photos and a description of the issue. We will provide you with instructions for returning the item.

5. Exchange Policy

We do not offer product exchanges unless the item is damaged or defective.

6. Non-Returnable Items

Custom orders, sale items, and gift cards are non-returnable and non-refundable.

7. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed, and a credit will be applied to your original payment method within 3-7 business days.